GENERAL INFORMATION

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To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

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PROCESSING TIME 

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All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination. After your payment is authorized and verified standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. 

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SHIPPING RATES & TIMELINES

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US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order. 

When your order has been shipped, you will receive an email with tracking information.

For U.S. domestic orders we will use USPS or UPS to ship. Your final shipping cost is displayed at the point of checkout.

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DELIVERY CLAIMS

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If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; contact our customer support team at support@bottomlinecoplanner.com within 10 days to file a claim. 

Bottomline does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

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